Try our 2 minute questionairre to see whether you qualify for this exciting course and a career in aviation and tourism.
CATHSSETA ACCREDITED NQF LEVEL 5 (ID61597) NATIONAL CERTIFICATE: GENERAL TRAVEL
The Travel and Aviation Industries are diverse industries which offers long-term career opportunities for enthusiastic individuals who want to put their education and skills to work in various environments.
People in the travel industry could work indoors or outdoors, standard hours or on a flexible schedule, seasonal jobs or all-year-round. It’s one of the most exciting and diverse career paths out there.
Our National Certificate in General Travel Qualification has been designed to enhance your skills and knowledge thus increasing career opportunities in this rapidly expanding industry.
This course will prepare you for a career in being a flight attendant, a customer service agent, working on cruise ships / yachts, the hotel industry, becoming a call centre agent or travel agent etc.
This qualification takes place over a 1-year period and is registered as an NQF Level 5 qualification. This programme focuses on the management and administrative aspects of the travel industry, ensuring a more competent workforce.
Students can expect to learn more about managing tourist attractions, travelling arrangements, call/contact centres, foreign currency, accommodation etc.
Please see the unit standards which will be covered in the table below:
|
ID |
UNIT STANDARD TITLE |
|
|
Core |
7944 |
Demonstrate knowledge of South Africa as a travel destination. |
|
Core |
7941 |
Access Information on Travel Products and Services |
|
Core |
7937 |
Describe the world from a travel perspective |
|
Fundamental |
7782 |
Analyse a business and determine the way it functions. |
|
Fundamental |
7785 |
Function in a business environment. |
|
Fundamental |
7800 |
Maintain health, hygiene and a professional appearance. |
|
Fundamental |
7784 |
Communicate in a business environment. |
|
Elective |
7663 |
Handle mail, messages and written communications. |
|
Elective |
7700 |
Provide a collection and delivery service. |
|
Fundamental |
7794 |
Communicate verbally. |
|
Fundamental |
7791 |
Display cultural awareness in dealing with customers and colleagues. |
|
Core |
7790 |
Process incoming and outgoing telephone calls. |
|
Fundamental |
14734 |
Deal with customers. |
|
Core |
7787 |
Sell products or services. |
|
Fundamental |
7786 |
Operate a Computer. |
|
Core |
7948 |
Operate central reservation or global distribution system. |
|
Core |
7788 |
Process payments. |
|
Core |
7935 |
Analyse the tourism industry and the links between the various sectors. |
|
Core |
7936 |
Analyse Airport and Customs Systems. |
|
Core |
7942 |
Demonstrate basic forex transactions and forex conversions. |
|
Core |
7940 |
Advise customers on travel entry document and assist with application. |
|
Core |
7938 |
Book and issue Documentation for Land Travel and Accommodation. |
|
Core |
7939 |
Book and issue Documentation for Point-to- Point Air Travel. |
As many individuals aspire to be cabin crew members it is advisable to attend an ATO who assists individuals with interviewing skills and compilation of CV’s, photographs for their CV’s and cover letters. This will assist the applicant in being better prepared for the interviewing process as many of these learners will be attending their first ever interview.
Do not pay for information sessions on cabin crew member training as the syllabus is available of the South African Civil Aviation Authority’s website or you can attend free information sessions with some ATO’s. It is also a good idea to get this information through blogs, Facebook pages or making contact with learners who have attended the training.
There are many Aviation Training Organisations (ATO’s) in South Africa and you are advised to carefully select the one you choose. Check the credentials of the company you chose to do your training with.
Aviation Training Organisations and schools can NOT guarantee employment. Airline operators advertise, interview and employ their own cabin crew, so be cautious of a crew training school that “guarantees employment”.