About EPT Aviation Training

EPT Aviation Training is a SACAA accredited Aviation Training Organisation. We have been training Cabin Crew Members and Airline Ground Personnel for over 12 years, and each year hundreds of learners graduate from our training academy with a SACAA cabin crew member license or other aviation certification. Majority of our graduates are currently flying or working for several international and local airlines.

Course Details

Ground personnel are usually the first touch point (and last) of a customer’s experience with an airline – they are usually the face of the airline and must reflect the airline’s overall objectives. They must be professional, friendly, well- groomed, caring, punctual and reliable. They are usually responsible for meeting and greeting passengers, checking in and boarding passengers, check in of passenger baggage, security checks, making reservations and issuing tickets, and dispatching the flight, etc. Compliance with aviation safety and security regulations is also a huge part of their jobs. On completion of the Airport Customer Service Agent / Passenger Ground Handling Learning Programme, graduates will be eligible to apply for several ground positions within the aviation industry. Your chance of employment is increased as airlines/handling agents often prefer employing staff members who have airline knowledge.

Course Content

The Airport Customer Service Agent / Passenger Ground Handling Learning Programme covers a wide variety of modules that will prepare you adequately to fulfil the duties of several aviation ground positions.

Modules include:

• Aviation General, Codes and Abbreviations, Airline Terminology, Health and Travel
• Documentation, Baggage Handling, Airport Services, Handling Hazards and Risks and Basic Ticketing
• First Aid Level 1 and Handling of passengers with special needs
• Dangerous Goods (Group E – SACAA Legislated training)
• Security Awareness (SACAA Legislated training)
• Interviewing Skills
• Customer Service Excellence, Conflict Management and Cultural Diversity
• A visit to OR Tambo International Airport

Entry Requirements (What do I need to be able to Enroll for this Learning Programme?):

• A Grade 12 certificate (Matric) – although not a requirement for enrolment for this programme, however, it is required by airlines/organisations when they
• Demonstrate proficiency in the English language as follows:
  • communicate in the English language in a manner that is clear and easy to understand;
  • compose concise, meaningful and unambiguous sentences or messages;
  • use the correct terminology to match the setting;
  • respond, narrate events or describe situations naturally;
  • understand and follow instructions or commands pertaining to general aviation procedures with relative ease; and ask and answer relevant questions, and engage in dialogue with relative ease.